Hop On Hop Off München Marienplatz 8

Data privacy policy 

PRIVACY & PAYMENT

We appreciate your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

Information about the collection of personal data
Below we inform about the collection of personal data when using our website. Personal data is all data that is personally available to you, eg. Name, address, e-mail addresses, user behavior.
Responsible acc. Article 4 (7) of the EU General Data Protection Regulation (DS-GVO) is Münchener Stadtrundfahrten oHG, Luisenstraße 1, 80333 Munich, E-Mail: info@munich-sightseeing.com, Tel: +49 (0) 89/54907560.

You can visit our site without giving any personal information. We only store access data without personal reference such as the name of your Internet service provider, the page from which you visit us, or the name of the requested file. These data are evaluated solely for the purpose of improving our offer and do not allow any conclusion on your person.
Personal data is only collected if you voluntarily provide us with this information as part of your order / purchase or when opening a customer account.
When you contact us by e-mail or through a contact form, the information you provide (your e-mail address, your address, name and telephone number if applicable) will be stored by us to answer your questions. We delete the data that arises in this context after the storage is no longer required, or limit the processing if there are statutory retention requirements.
If we use contracted service providers for individual functions of our offer or if you wish to use your data for advertising purposes, we will inform you in detail below about the respective transactions. In doing so, we also name the specified criteria for the storage duration.

Your rights
You have the following rights with respect to the personal data concerning you:
• Right to information
• Right to rectification or cancellation
• Right to restriction of processing
• Right to object to the processing
• Right to data portability
You also have the right to complain to us about the processing of your personal data by a data protection supervisory authority:

The Bavarian State Commissioner for Data Protection
Dr. Thomas Petri
Wagmüllerstr. 18
80538 Munich
Phone: 089/21 26 72-0
Fax: 089/21 26 72-50
E-Mail: poststelle@datenschutz-bayern.de

Collection of personal data when visiting our website
In the case of merely informative use of the website, ie if you do not register or otherwise provide us with information, we will only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data that is technically necessary for us to display our website and to ensure stability and security. The legal basis for this is Article 6 paragraph 1 sentence 1 letter f of the GDPR.
These are the following data:
• IP address
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT)
• Content of the request (concrete page)
• Access status / HTTP status code
• each transferred amount of data
• Website from which the request comes
• Browser
• Operating system and its interface
• Language and version of the browser software.

Use of cookies
In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive, assigned to the browser you are using, and that provide certain information to the appropriate body that sets the cookie (here, through us). Cookies can not run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.
Use of cookies:
This website uses the following types of cookies, the scope and operation of which are explained below:
• Transient cookies (in addition to a)
Persistent cookies (see b)
a) Transient cookies are automatically deleted when you close the browser. These include, in particular, the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
b) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
You can configure your browser setting according to your wishes. B. decline the acceptance of third-party cookies or all cookies. Please be aware that you may not be able to use all features of this site.
We use cookies to identify you for follow-up visits if you have an account with us. Otherwise you would have to log in again for each visit.
The Flash cookies used are not detected by your browser but by your Flash plug-in. Furthermore, we use HTML5 storage objects, which are stored on your device. These objects store the required data regardless of your browser and do not have an automatic expiration date. If you do not want to process the Flash cookies, you will need to install an add-on such as: For example, "Better Privacy" for Mozilla Firefox (https://addons.mozilla.org/en/firefox/addon/betterprivacy/) or the Adobe Flash killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using private mode in your browser. In addition, we recommend that you regularly delete your cookies and the browser history manually.


More features and offers of our website
In addition to the purely informational use of our website, we offer various services that you can use if you are interested. To do this, you will generally need to provide other personal information that we use to provide the service and for which the aforementioned data processing principles apply.
In part, we use to process your data from external service providers. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly inspected.
Furthermore, we may pass on your personal data to third parties, if action participations, competitions, contracts or similar services are offered by us together with partners. For more information, please refer to your personal data or below in the description of the offer.
As far as our service providers or partners are based in a country outside the European Economic Area (EEA), we inform you about the consequences of this fact in the description of the offer.

Opposition or revocation against the processing of your data
If you have given your consent to the processing of your data, you can revoke it at any time. Such revocation affects the admissibility of the processing of your personal data after you have given it to us. The legality of the data processing carried out on the basis of the consent until the revocation remains unaffected by the revocation.
Insofar as we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case if, in particular, the processing is not required to fulfill a contract with you, which we present in the following description of the functions. In the event of any such disagreement, we ask you to explain the reasons why we should not process your personal data as we have done. In the case of your justified objection, we examine the situation and will either discontinue or adapt the data processing or point out to you our compelling legitimate reasons on which we continue the processing.
Of course, you may object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us about your advertising conflict under the following contact details: Münchener Stadtrundfahrten oHG, Luisenstraße 1, 80333 Munich, E-Mail: info@munich-sightseeing.com Tel: +49 (0) 89/54907560.

Information on the transfer of data to the USA

Among other things tools of companies based in the USA are integrated into our website. If these tools are active, your personal data may be transferred to the US servers of the company in question. Please note that the USA is not a secure third country in the meaning of EU data protection laws. US companies are obliged to surrender personal data to security authorities, without you as the data subject being able to take action against this procedure through the courts. It therefore cannot be ruled out that US authorities (e.g. intelligence services) may process and evaluate your data located on US servers and store it for long periods of time for the purposes of surveillance. We have no influence on these processing activities.

Our social media appearances

Data processing through social networks

We maintain publicly available profiles in social networks. The individual social networks we use can be found below.

Social networks such as Facebook, Twitter etc. can generally analyze your user behavior comprehensively if you visit their website or a website with integrated social media content (e.g. like buttons or banner ads). When you visit our social media pages, numerous data protection-relevant processing operations are triggered. In detail:

If you are logged in to your social media account and visit our social media page, the operator of the social media portal can assign this visit to your user account. Under certain circumstances, your personal data may also be recorded if you are not logged in or do not have an account with the respective social media portal. In this case, this data is collected, for example, via cookies stored on your device or by recording your IP address.

Using the data collected in this way, the operators of the social media portals can create user profiles in which their preferences and interests are stored. This way you can see interest-based advertising inside and outside of your social media presence. If you have an account with the social network, interest-based advertising can be displayed on any device you are logged in to or have logged in to. Please also note that we cannot retrace all processing operations on the social media portals. Depending on the provider, additional processing operations may therefore be carried out by the operators of the social media portals. Details can be found in the terms of use and privacy policy of the respective social media portals.

Legal basis

Our social media appearances should ensure the widest possible presence on the Internet. This is a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR. The analysis processes initiated by the social networks may be based on divergent legal bases to be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 (1) (a) GDPR).

Responsibility and assertion of rights

If you visit one of our social media sites (e.g., Facebook), we, together with the operator of the social media platform, are responsible for the data processing operations triggered during this visit. You can in principle protect your rights (information, correction, deletion, limitation of processing, data portability and complaint) vis-à-vis us as well as vis-à-vis the operator of the respective social media portal (e.g. Facebook).

Please note that despite the shared responsibility with the social media portal operators, we do not have full influence on the data processing operations of the social media portals. Our options are determined by the company policy of the respective provider.

Storage time

The data collected directly from us via the social media presence will be deleted from our systems as soon as the purpose for their storage lapses, you ask us to delete it, you revoke your consent to the storage or the purpose for the data storage lapses. Stored cookies remain on your device until you delete them. Mandatory statutory provisions - in particular, retention periods - remain unaffected.

We have no control over the storage duration of your data that are stored by the social network operators for their own purposes. For details, please contact the social network operators directly (e.g. in their privacy policy, see below).

Individual social networks

Facebook

We have a profile on Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. According to Facebook’s statement the collected data will also be transferred to the USA and to other third-party countries.

We have signed an agreement with Facebook on shared responsibility for the processing of data (Controller Addendum). This agreement determines which data processing operations we or Facebook are responsible for when you visit our Facebook Fanpage. This agreement can be viewed at the following link: https://www.facebook.com/legal/terms/page_controller_addendum.

You can customize your advertising settings independently in your user account. Click on the following link and log in: https://www.facebook.com/settings?tab=ads.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Details can be found in the Facebook privacy policy: https://www.facebook.com/about/privacy/.

Instagram
We have a profile on Instagram. The provider is Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://help.instagram.com/519522125107875 and https://de-de.facebook.com/help/566994660333381.
For details on how they handle your personal information, see the Instagram Privacy Policy: https://help.instagram.com/519522125107875.
 
YouTube
We have a profile on YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on how they handle your personal data can be found in the YouTube privacy policy: https://policies.google.com/privacy?hl=en.
 

 

Payment data
The payment data during the order process are encrypted and sent to our partner Trust My Travel. You hereby consent to this data being used to process the order to a Trust My Travel Company (Headquarters: Trust My Travel Limited, The Cedars, New Road, Ryhall, Rutland, PE9 4HL in the United Kingdom, offices in the United States, etc.) (hereinafter referred to as the "Payment Service Provider"). Autobus Oberbayern GmbH / Münchener Stadtrundfahrten oHG itself does not know or save any payment data.
By choosing a form of payment you accept any terms and conditions and privacy regulations of the respective payment service provider and release, as far as legally permissible, Munich City Tours oHG of any liability and warranty.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google. You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all the functions of this website in full. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install.The current link is http://tools.google.com/dlpage/gaoptout?hl=de. Alternatively, you can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: disable Google Analytics. Contact for privacy
For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of granted consent please contact us: Münchener Stadtrundfahrten oHG, Luisenstraße 1, 80333 München. This website uses Google Analytics, a Web analytics service of Google Inc. ("Google") Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored by Google on servers in the United States. Before saving, your IP address is shortened by the last digits, so that a unique assignment to a person is no longer possible. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will in no case associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, please be aware that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You may object to the collection and processing of your usage data described above by disabling Google Analytics. Google provides a so-called deactivation add-on that you need to download and install for your browser. This add-on is available for Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari and Opera. (Http://tools.google.com/dlpage/gaoptout?hl=de)

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter referred to as “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA is to determine whether data entered on this website (e.g. information entered into a contact form) is being provided by a human user or by an automated program. To determine this, reCAPTCHA analyzes the behavior of the website visitors based on a variety of parameters. This analysis is triggered automatically as soon as the website visitor enters the site. For this analysis, reCAPTCHA evaluates a variety of data (e.g. IP address, time the website visitor spent on the site or cursor movements initiated by the user). The data tracked during such analyses are forwarded to Google.

reCAPTCHA analyses run entirely in the background. Website visitors are not alerted that an analysis is underway.

Data are stored and analyzed on the basis of Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in the protection of the operator’s websites against abusive automated spying and against SPAM. If a respective declaration of consent has been obtained, the data will be processed exclusively on the basis of Art. 6 Sect. 1 lit. a DGDPR. Any such consent may be revoked at any time.

For more information about Google reCAPTCHA please refer to the Google Data Privacy Declaration and Terms Of Use under the following links: https://policies.google.com/privacy?hl=en and https://policies.google.com/terms?hl=en.


Arbitration board
We are under the Consumer Dispute Settlement Act obliged to point out that there are so-called arbitration bodies for complaints in which you can turn to, such as the arbitration board for public transport (söp), www.soeponline.de or the General Consumer Arbitration Board , www.verbraucher-schlichter.de. We also point out that we do not participate in a dispute settlement procedure before a consumer dispute resolution body. For questions or complaints please contact us by phone at 089-549075-60 or by e-mail at info@sightseeing-munich.com.
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